Returns & Exchanges

At BERNY WATCH Official, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we provide a seamless process for returns and exchanges on all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the watch in its original BERNY presentation box, ensuring all protective films, tags, and warranty cards are included to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label or use a trackable courier service to send the item back to our designated inspection center.

• 4.
  Inspection and Refund

  Once our horologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.